Terms of Service

Welcome to Safe Surgery Care. By accessing or using our website, app, or WhatsApp channel, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our services.

Safe Surgery Care is a Surgery Care Partner — we help you find the right hospital, right surgeon, and right care. We are not a hospital, clinic, lender, bank, or NBFC, and we do not provide surgical or medical treatment directly.

Acceptance of Terms

By using Safe Surgery Care, you confirm that you have read, understood, and agreed to these Terms of Service.

Eligibility

To use our services, you must:

• Be at least 18 years old, or be using our services on behalf of a family member with appropriate authority to do so

• Provide accurate and complete information about yourself or the patient you are coordinating care for

• Comply with all applicable laws and regulations

User Conduct

You agree not to:

• Violate any applicable laws or regulations

• Infringe upon intellectual property rights

• Upload or distribute malware, viruses, or harmful code

• Interfere with or disrupt our services or systems

• Provide false or misleading medical, personal, or financial information to us or our partner hospitals

⚠️ Violation of these rules may result in suspension or termination of your access to our services.

Safe Surgery Care's Responsibilities

We are committed to:

• Helping you find and connect with verified, independent hospitals and surgeons suited to your needs

• Guiding you and your family through the surgical care journey with transparency

• Referring you to third-party financing partners where you choose to explore financing options, without acting as a lender ourselves

• Protecting your data using industry-standard security practices

• Responding to support requests in a timely manner

• Maintaining reasonable service availability

Safe Surgery Care coordinates access to care; we do not perform surgery, and we are not liable for the medical outcomes, advice, or conduct of independent hospitals and surgeons. We are not liable for any indirect, incidental, or consequential damages, including those caused by factors beyond our control.

Cookies & Tracking

Our website uses cookies to:

• Improve functionality

• Analyze usage and performance

You may disable cookies through your browser settings if you prefer.

Data Security

While we take reasonable measures to protect your data in line with the Digital Personal Data Protection Act, 2023, absolute security cannot be guaranteed. Use of the platform is at your own risk.

Third-Party Services

Safe Surgery Care may integrate or link to third-party services, including partner hospitals and financing providers, that operate under their own terms and policies.

We are not responsible for the actions, content, terms, or practices of these third parties. Any surgery financing is provided solely by our financing partners, subject to their own eligibility criteria, interest rates, tenures, and approval — Safe Surgery Care does not determine or guarantee these terms.

Your Rights

You may:

• Access and use our services to explore hospitals and surgeons

• Request consultations, second opinions, and care coordination support

• Submit feedback and suggestions

By submitting content (such as feedback, reviews, or testimonials) with your consent, you grant Safe Surgery Care a license to display and use that content on the platform.

External Links

Our website may contain links to external websites, including partner hospitals and financing providers. Safe Surgery Care is not responsible for their content, policies, or privacy practices.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with a new effective date.

Contact Us

If you have any questions regarding these Terms, please contact us at:

📧 Email: help@safesurgery.care 📍 Registered Office: Chennai, Tamil Nadu

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu.

Safe Surgery Care — Right Hospital, Right Surgeon, Right Care.